Privacy Policy

We have not appointed a Data Protection Officer, and we do not believe one is required. If that changes we will say so here.

You can search and read every safety page without signing in. When you type a question or upload a photo we record the wording of the search and the result our system produced, so we can find gaps in our safety library and fix wrong or missing answers. These records are not linked to your name or email address.

We also record technical error reports when something on the site breaks, so we can fix it.

If you create an account we handle your email address and password (stored only as a secure hash by our backend provider), and optionally a display name you give us. You can instead sign in with Google, in which case Google confirms your identity to us and we receive your email address, name and profile picture reference.

We use this only to sign you in and to keep your saved information attached to the right person. We do not send marketing email, and there is no newsletter.

Saved checks: items you have looked up and chosen to keep.

Allergy notes: free-text notes about your dog's allergies, sensitivities, symptoms or vet findings.

Vet reports and other uploads: files (images or PDFs) you attach to a note. These are stored in a private area that only your account can read, through short-lived links generated for you.

When you scan an item, the photograph is sent to our server and passed to an AI image model to identify what is in the picture. The photograph is used for that single check and is not saved to our database or file storage.

Artificial intelligence is used in two ways: to understand your typed question or identify your photo, and — only when we have no verified library entry for an item — to produce a clearly-labelled fallback answer.

These requests are sent through the Lovable AI Gateway to Google (Gemini) for photo and text understanding and to OpenAI for the fallback answer. What is sent: your typed question or photograph, and, where relevant to the check, the allergy note text held on your account. Your name, email address and account identifier are not sent.

Please do not include personal details about yourself or other people in the questions you type or the notes you save. AI-generated fallback answers are labelled on screen as not being from our checked library.

Google Analytics, Google Tag Manager, Meta Pixel and similar advertising tools are not installed on this site.

Our backend (accounts, database and private file storage) runs on Supabase infrastructure hosted in the EU (Frankfurt region), provided through Lovable Cloud. Our website hosting and platform services are provided by Lovable, with content delivery by Cloudflare. AI processing is provided by Google and OpenAI via the Lovable AI Gateway. Google also processes sign-in data if you use Google sign-in, and Google Fonts serves the site's typefaces.

Some of these providers may process data outside the UK/EEA. Transfers rely on the providers' own safeguards.

Account information, saved checks, notes and uploads are kept until you delete them or delete your account. Deleting your account removes them.

Search and error records are technical and are not linked to your identity; we keep them while they remain useful for improving the safety library.

Under the UK GDPR you can ask us for a copy of your personal information, ask us to correct it, ask us to delete it, object to or restrict certain processing, and withdraw consent where processing relies on consent.

You can delete your saved checks and notes yourself at any time from the My dog page, and you can close your account there, which deletes your data. For anything else, contact us using the details on the Contact page and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office (ico.org.uk).

Access to your saved information is restricted at database level so that only your account can read or change it. Uploaded files are held in a private area and served only through short-lived links. We do not store card details and we do not take payments.

We rely on: your consent for non-essential cookies and tracking; performance of a contract for providing your account and the features in it; and our legitimate interests in keeping the site secure, fixing faults and improving the accuracy of our safety library.

The site is intended for adults. We do not knowingly collect information from children.

If we change how we handle personal information we will update this page and the date at the top.